Solutions for every institution
From boutique law firms to national ministries, TrueTrack CCMP adapts to how your institution intakes, processes, and resolves cases — without compromising on accountability.
Built for the way real institutions work.
Six common patterns we see across African legal, government, and enterprise teams.
Multi-matter caseload, one source of truth
Challenge
Partners juggle dozens of matters across associates with no single view of status, deadlines, or billable progress.
With TrueTrack
Unified case workspace with role-based access, time capture, document vault, and a client portal that replaces email back-and-forth.
Citizen complaints with SLA-bound resolution
Challenge
Public complaints disappear into paper trails; citizens cannot tell who owns their file or when to expect a response.
With TrueTrack
Public intake forms, auto-routing to the right department, SLA timers, and a citizen-facing tracker with case reference numbers.
Investigations with airtight audit trails
Challenge
Compliance investigations need defensible evidence chains, but spreadsheets and shared drives leak and break.
With TrueTrack
Every action — view, edit, download, message — is logged. Escalation rules trigger automatically when thresholds are crossed.
Contract disputes & internal incidents
Challenge
In-house counsel tracks vendor disputes, HR escalations, and contract issues across email, Slack, and three spreadsheets.
With TrueTrack
A single intake queue with category-based workflows, vendor contact linking, and approval chains for settlement authority.
Pro-bono intake & volunteer coordination
Challenge
Volunteer officers rotate constantly; new advocates need full case history without weeks of onboarding.
With TrueTrack
Lightweight intake, AI case categorization, and donor-ready reporting that captures impact metrics automatically.
Docket management & evidence chain-of-custody
Challenge
Court registries lose filings, mis-schedule hearings, and struggle to track exhibits across multi-year matters.
With TrueTrack
Digital docket with hearing calendars, exhibit registries, and tamper-evident chain-of-custody for every document.
What changes after rollout.
Composite scenarios drawn from how teams use TrueTrack day-to-day.
Title-dispute resolution: 14 months → 6 weeks
By replacing a paper docket with TrueTrack's intake-to-resolution workflow, a national lands ministry cut average dispute closure from 14 months to under 6 weeks. Citizens now receive SMS updates at each stage, and the minister's dashboard surfaces backlogged officers in real time.
- Average resolution: 14mo → 6wk
- Citizen satisfaction: +47 NPS
- Officer accountability up 3x
Recovered 12 hours per partner per week
A mid-sized litigation practice rolled out TrueTrack across all 7 practice groups. Partners stopped chasing associates for status updates — the kanban board and SLA timers do it automatically — freeing roughly 12 hours per partner per week for billable work.
- 12 hrs/week reclaimed per partner
- Client portal adoption: 84%
- Billing leakage down 22%
Find the workflow that fits your team.
Start with a sector template or bring your own. Either way, you'll be live in days, not quarters.